How to Cancel Planet Fitness Membership in 2025?

Planet Fitness introduced online cancellation in May 2025 for all clubs in the United States. The company confirmed the new option through press statements, and independent business outlets noted that cancellations spiked briefly after the change. Leadership linked the policy to broader consumer protection trends that demand easier exits from recurring services.

New York went further by adding legal protections in 2025. State law requires gyms to provide a simple online process, send confirmation, and complete the cancellation within ten business days. Other states passed similar reforms in 2024, but New York’s rule is among the strictest.

A standard membership now averages about fifteen dollars per month in many regions, according to early 2025 financial coverage. Annual fees vary by club. Members canceling close to these billing dates should confirm exact deadlines to avoid an extra charge.

Key Points Before Canceling

Members who prepare in advance save both money and frustration. Always review the agreement and confirm billing dates. Identify the annual fee date as well. Use only official cancellation methods, and always keep proof of the request.

Planet Fitness currently recognizes three valid channels:

• Online through the website or app
• In person at the home club
• Certified mail to the home club

How to Cancel Planet Fitness Membership Online?

Planet Fitness rolled out a nationwide online option in May 2025. The process is now visible within both the website account and the app. Industry reports explained that the company expected an initial wave of cancellations, followed by stabilization.

New York law reinforces the requirement. It sets a timeline of ten business days to complete a request and obligates the company to provide written proof of cancellation.

Steps to Cancel Planet Fitness Membership Online

1. Log in to your Planet Fitness account.
2. Open the membership section.
3. Select Cancel Membership.
4. Follow the prompts on screen.
5. Save the confirmation page or email.
6. Check your next statement to ensure closure.

Common Problems And Solutions

• If no cancel button appears, check that you are logged into the correct home club. Use the app if the website fails. Contact the front desk if issues persist.
• If the system produces an error, take screenshots and ask the desk staff to escalate.
• If a final balance shows, request a written breakdown of dates and charges.

In-Person Cancellation

A desk visit remains an effective method. Bring government ID and request the cancellation form. Fill it out and ask for a copy with staff initials and the date.

This method is useful if you are close to a billing cycle cutoff or if a balance is due. Staff can confirm dates and help finalize the account in real time.

Checklist For Desk Visits

• Photo ID
• Membership number or phone number on file
• Payment card for any outstanding balance
• Copy of signed form for proof

Certified Mail Cancellation

Certified mail offers a strong paper trail. Draft a letter with your full name, address, phone number, membership number, and the home club’s address. Sign and date it. Send by certified mail with a return receipt. Keep the tracking number and proof of delivery.

Sample Letter

I request cancellation of my Planet Fitness membership.
Name
Address
Phone
Membership number
Home club address
Signature
Date

A simple text is sufficient as long as all identifiers are clear.

Here is an example of an email you can send:

Fees, Dates, And Cutoff Rules

Monthly dues are charged on a set day, and annual fees are billed separately, often once per year. The amounts and dates can differ by club.

Reports in early 2025 confirmed that basic dues shifted to about fifteen dollars in many markets. Annual fees and enrollment costs may vary by location or franchise ownership.

Avoiding An Extra Month

• Ask your club for the next billing date in writing.
• Submit cancellation at least one week before that date.
• Keep copies of proof.
• Verify your next statement for accuracy.

State Laws And Special Circumstances

Several states, including New York, introduced stricter health club laws in 2024 and 2025. The strongest reforms mandate online cancellation, require written confirmation, and impose deadlines.

Other state rules cover relocation or medical hardship. In many cases, moving more than a set distance from the nearest club or having a doctor’s note can justify cancellation without penalty. Members should review the local consumer protection law for the exact conditions.

Financial And Business Context

Planet Fitness reported strong same-club sales in 2024, with revenue supported by both growth and new pricing. In early 2025, the company adjusted dues to about fifteen dollars per month in many areas. Analysts linked the changes to a long-term growth strategy.

Cancellations spiked after the May 2025 online rollout, but executives told business press that churn would stabilize. The company framed the policy shift as a customer trust investment.

Practical Advice For Members

• Always cancel at least seven to ten days before the next billing date.
• Save proof in every form, including screenshots, signed forms, or certified mail receipts.
• Ask your club to state your next annual fee date in writing.
• Review state laws that may grant additional rights.

Conclusion

As you can see, you can cancel Planet Fitness Membership quite easily. Online options became standard in May 2025, and several states, including New York, passed laws to enforce speed and transparency.

In-person and certified mail routes remain valid, but members should always confirm billing dates and save proof to avoid extra charges.